The BAU (Business as Usual) activities are, in a way, quite drab. You, as a manager, get to work and make sure everything starts and ends well. You trust your team to deliver and they do on most days. The daily grind as such is not really all that difficult to manage. Then there are days that test you as a human being as well as a manager. Crisis and exceptions management is not easy and they can bring a company down if not handled effectively.
Steps to effective crisis management
First things first. There are a few things that should be done as soon as a crisis pops up:
Gather as much information about the issue immediately and begin disseminating it within the team. Keeping everyone up to date and informed is vital.
After the crisis is handled successfully, create a report, log it, and ensure that as a manager, you will not let this allow this to happen again.
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